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Thursday, September 17th, 2015 | Autor:

Privacitat, Temps, Diners

No m'agraden les ordres de pagament. Mai m'ha agradat la idea que una altra entitat pot, a voluntat, prendre gairebé qualsevol quantitat dels meus diners (bé … el que hagi disponible). Un col · lega va assenyalar el problema amb MTN s'hauria evitat si hagués estat usant una ordre de dèbit. Potser el “conveniència” factor no és tan dolent.

Suposo que la penúltima pregunta aquí és si vol que la comoditat i la confiança institucions (en aquest cas amb els seus diners) – o si no es pot confiar en ells i estan disposats a renunciar a la comoditat que. En el meu cas, tot i que encara qüestionen la conveniència, Vaig aprendre el camí difícil amb MTN que doblement pot ser un inconvenient perquè el seu món connectat redueix a “remota illa” estat. Gairebé tothom avui en dia va amb el factor de conveniència.

Conveniència

Per altra banda, ara fa molt temps, I had a dispute with Planet Fitness on la comoditat era una arma de doble tall. Vaig informar les seves pràctiques de negocis a la Comissió de Queixes del Consumidor (ja reorganitzat com el Comissió Nacional del Consumidor) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

Sóc un Vitalitat Descobriment membre que dóna molts beneficis, com els percentatges de reducció a les marques premium – majoritàriament relacionats amb la salut, per descomptat,, as Discovery is a Medical Aid/Health Insurance provider. En poques paraules, El descobriment és impressionant. Vitalitat beneficis cobreixen afiliacions en gimnasos que inclou a més Planet Fitness. You still have to pay something, una petita mostra de les classes, a Discovery, per a la membresía d'un gimnàs. Sinó, després de tot, ells volen que jo sigui saludable, so they don’t mind footing the bulk of the bill. Sinó, aparentment, això vol dir Planet Fitness’ agents de vendes no rep la comissió!

Llavors, què significa aquest resultat en? El resultat és que l'agent de vendes de PF em va donar una xifra inflada per una “Vitalitat-basat” afiliació. Va mentir. Ell llavors m'havia signar en la línia puntejada per un preu inflat d'un “regular” afiliació (sí, que era en realitat més que fins i tot una pertinença regular hauria costat), ending up about 4 i 5 vegades més que el nombre de membres a força de Vitalitat.

Epifanies

Some time in 2011 Finalment wisened als costos que se suposava que estar pagant. Descobriment Estic segur que no seria massa content amb aquest fiasco. Jo vaig parlar amb el gerent al gimnàs, i jo estava segur que tot el contracte seria rebutjat. Jo no sóc un per la violència … llevat que el seu per a l'esport … en un octàgon … però després de la meva 5 ª visita al Gerent de preguntar per què les ordres de pagament es segueixen succeint, ell em va dir que estava sorprès que jo no havia portat armes amb mi per a la visita. Després d'unes quantes visites més, el Gerent de fet havia deixat Planet Fitness i em va explicar que el “contracte” was between myself and Head Office and that the local gym, aparentment una operació d'estil franquícia, hi havia poca o cap paraula sobre si és o no podria ser cancel·lada. Si Seu va dir que no, Mala sort.

By this point I’d lost it. I had my bank put a aturar a les ordres de dèbit. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “reintegrar” the blocking servei. No puc deixar de pensar en el sistema bancari dóna suport expressions regulars però el personal no necessàriament saben com usar-lo.

Technically I’m still waiting on the CCC to get back to me (mai va ocórrer – i per descomptat que van ser re-organitzats com es va esmentar anteriorment pel que el cas probablement va caure en l'oblit). Per descomptat, en aquest moment PF també volia la llista negra per no pagar!

L'heroi inesperat

Un esment casual de la qüestió per Descobriment (Crec que els vaig trucar sobre una visita al dentista) donat lloc a una devolució de trucada per un dels agents del Discovery. Llavors em va demanar que descrivissin el problema, en detall i per escrit, per explicar millor des del meu punt de vista el que realment havia succeït. Jo obligat. Resulta que jo tenia raó sobre ells no ser “molt feliç” sobre això. De fet, realment no em va agradar. About three weeks later, Planet Fitness em reemborsat íntegrament per a tots els diners que mai havien estat pagats a ells.

Discovery és impressionant. 🙂

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Divendres, 24 setembre, 2010 | Autor:

L'actualització a WordPress 3 era molt de temps (igual que molts projectes d'articles). Sorprenentment, res es veu diferent des de l'actualització s'ha completat, encara que jo tampoc em sorprendria que m'he perdut una important ruptura Plugin.

Passaré un dia aquest cap de setmana únicament en perfeccionant el lloc i acabant alguns articles. Tens alguna cosa que esperem amb interès. 🙂

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Thursday, June 03rd, 2010 | Autor:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was no the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was no the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; i; #whatever ; Rands; i; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. No, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 mesos. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. Guanys.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (sí, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: AmixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. No obstant això, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! Per descomptat, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for your best deal!

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Dilluns, March 16th, 2009 | Autor:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

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Categoria: servei al client  | Etiquetes: , ,  | 3 Comentaris