Archive for the Category » customer service «

Thursday, September 17th, 2015 | Author:

Privacy, Time, Salapi

Dili ko ganahan debit sugo. Ako dili na gayud nga ganahan sa ideya nga laing kompaniya mahimo, sa kabubut-on, sa pagkuha sa hapit bisan unsa nga kantidad sa akong salapi (man … bisan unsa nga sa anaa). Ang usa ka kauban mitudlo sa isyu sa MTN malikayan unta nga ako sa paggamit sa usa ka debit order. Tingali ang “kasayon” butang dili sa ingon nga sa usa ka dili maayo nga butang.

Ako nagtuo nga ang mga penultimate pangutana dinhi mao ba o dili nga imong gusto sa kasayon ​​ug pagsalig institusyon (sa niini nga kaso uban sa imong salapi) – o kon kamo dili mosalig kanila ug andam sa pagsalikway sa nga kasayon. Sa akong kaso, bisan pa gihapon ako mangutana sa kasayon, Akong nakat-unan sa lisud nga paagi uban sa MTN nga doble mahimong lisod sa imong konektado kalibutan mikunhod ngadto sa “hilit nga isla” status. Hapit ang tanan karon moadto uban sa kasayon ​​butang.

Convenience

Sa uban nga mga kamot, karon usa na ka dugay nga panahon ang milabay, I had a dispute with Planet Fitness diin mao ang usa ka convenience espada nga duhay sulab. Ako report sa ilang negosyo praktis sa Consumer Reklamo Commission (sukad sa pag-organisar ingon nga ang mga National Consumer Commission) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

Ako usa ka Discovery Vitality nga miyembro nga naghatag sa daghang mga benepisyo, lakip na ang pagkunhod sa rates sa Premium brands – kasagaran sa panglawas nga may kalabutan sa kurso, as Discovery is a Medical Aid/Health Insurance provider. Sa yanong pagkasulti, Discovery mao ang makalilisang. Kalagsik sa mga benepisyo sa pagtabon sa gym memberships nga dugang nga naglakip sa Planet Fitness. You still have to pay something, usa ka gamay nga timaan sa matang, sa Discovery, alang sa gym membership. Apan, human sa tanan, sila GUSTO kanako nga himsog, so they don’t mind footing the bulk of the bill. Apan, dayag, kini nagpasabut Planet Fitness’ sales mga ahente dili sa pagkuha sa mga sugo!

Busa unsa ang paagi nga kini nga resulta sa? Ang resulta mao nga ang PF ni sales agent naghatag kanako sa usa ka gipaburot nga numero alang sa usa ka “Kalagsik-based” mga miyembro. Siya namakak. Siya dayon kanako mopirma sa tuldok-tuldok nga linya alang sa usa ka gipaburot nga presyo sa usa ka “regular nga” mga miyembro (oo, kini mao ang tinuod nga labaw pa kay sa bisan sa usa ka regular nga mga miyembro nga adunay gasto), ending up about 4 ug 5 panahon sama sa Vitality-based membership.

Epiphanies

Some time in 2011 Ako sa katapusan wisened sa gasto nga ako unta nga pagbayad. Discovery ako sigurado nga dili kaayo malipayon mahitungod niini nga isyu. Ako misulti sa Manager sa gym, ug ako gipasaligan nga ang tibuok kontrata nga gilibkas. Dili ako usa sa pagpanlupig … gawas kon ang iyang mga alang sa sport … sa usa ka Octagon … apan human sa akong ika-5 nga pagbisita sa Manager sa pagpangutana ngano nga ang Debit order pa nahitabo, siya miingon kanako nga siya natingala ako wala hinagiban uban kanako alang sa pagbisita. Human sa pipila pa ka mga pagbisita, ang Manager sa tinuod mibiya sa Planet Fitness ug mipasabut kanako nga ang mga “kontrata” was between myself and Head Office and that the local gym, dayag nga usa ka franchise-style operasyon, nga gamay nga sa wala moingon mahitungod sa ba o dili kini mahimong kanselahon. Kon Head Office miingon nga dili, tough luck.

By this point I’d lost it. I had my bank put a mohunong sa debit sugo. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “ibalik” the blocking nga pag-alagad. Ako dili sa pagtabang apan naghunahuna nga ang mga banking sa sistema nagsuporta regular nga mga ekspresyon apan ang mga sungkod nga dili kinahanglan mahibalo sa unsa nga paagi sa paggamit niini.

Technically I’m still waiting on the CCC to get back to me (wala gayud nahitabo – ug siyempre sila pag-organisar sama sa gihisgutan sa ibabaw mao nga ang mga kaso tingali nahulog pinaagi sa mga liki). Siyempre, pinaagi niana nga punto PF usab gusto sa listahan kanako sa wala pagbayad sa!

Ang Wala-Damhang Hero

Usa ka haphazard paghisgot sa isyu sa Discovery (Akong hunahuna nga ako mitawag kanila mahitungod sa usa ka dentista nga pagbisita) miresulta sa usa ka callback sa usa sa Discovery ni ahente. Sila dayon mihangyo kanako sa paghulagway sa mga problema, sa detalye ug sa pagsulat, sa mas maayo nga ipatin-aw gikan sa akong panglantaw sa tinuod nga nahitabo. Ako obligado. Kini turns sa ako matarung mahitungod kanila dili “usab malipayon” mahitungod niini. Sa pagkatinuod sila tinuod nga dili ganahan niini. About three weeks later, Planet Fitness refunded kanako sa FULL alang sa tanan nga kwarta nga walay katapusan nga gibayad ngadto kanila.

Discovery mao Makalilisang. 🙂

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Friday, September 24th, 2010 | Author:

The upgrade to WordPress 3 was long overdue (as are many draft articles). Surprisingly, nothing looks different since the upgrade has been completed, though I also would not be surprised if I’ve missed an important plugin breakage.

I’ll be spending a day this weekend solely on polishing the site and finishing up some articles. You have something to look forward to. 🙂

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Thursday, June 03rd, 2010 | Author:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was dili the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was dili the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; ug; #whatever ; Rands; ug; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. No, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 months. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. Profit.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (oo, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: AmixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. However, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! Siyempre, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for your best deal!

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Monday, March 16th, 2009 | Author:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

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