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Thursday, September 17th, 2015 | Author:

Pribatutasuna, Ordua, Dirua

Ez zait gustatzen zordunketa-aginduak jaso ditu. Inoiz ez dut ideia gustatu entitate beste, izango da, hartu nire dirua ia edozein zenbatekoa (ondo … edozein dela ere da eskuragarri). Lankide adierazi du gai MTN saihestu izan zuen zordunketa ordena I erabiliz. Agian “erosotasuna” faktorea ez da hain txarra.

Suposatzen dut azkenaurreko galdera hemen da, erosotasuna eta nahi duzun ala ez instituzio konfiantzaren (Kasu honetan, zure diruarekin ere) – edo ezin baduzu fidatu horiek eta erosotasuna hori forgo prest daude. Nire kasuan, nahiz eta oraindik ere zalantzan jartzen dut erosotasuna, Modu gogorrean ikasi nuen MTN gertatu da bi aldiz deserosoa izan daiteke zure konektatutako munduan gehien murriztu dute “urruneko irla” egoera. Ia gaur denek Erosoago faktore batera doa.

Egokitze

Beste alde batetik, orain aspaldi, I had a dispute with Planet Fitness non Erosoago bikoitza ahoko ezpata bat izan zen. Euren enpresa-praktikan du kontsumitzaileen kexa Batzordeak nahi dut (dela aipatzen du berriro antolatu Kontsumo Batzorde Nazionalak) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

Naiz Discovery Bizitasuna horietatik onura asko ematen kidea, murriztu-marka Premium tasak barne – batez ere, osasun-lotutako noski, as Discovery is a Medical Aid/Health Insurance provider. Jartzea besterik ez, Discovery is awesome. Vitalidad en prestazioak estaltzeko gimnasioa atxikimenduak Planet Fitness gehiago. You still have to pay something, era askotako token txiki bat, to Discovery, gimnasioa kide. Baina, azken finean, osasuntsu me nahi dute, so they don’t mind footing the bulk of the bill. Baina, itxuraz, horrek esan nahi du Planet Fitness’ salmentak eragile ez komisioa!

Beraz, zer emaitza honek? Emaitza da PF salmentak agentearen figura puztu bat eman zidan “Bizitasun-” kide. He Lied. He gero ninduena, kontu puntuzko on line baten prezioa puztu batentzat “erregularra” kide (Bai, baino are kide erregular bat kostua izango luke benetan gehiago zen), ending up about 4 eta 5 bider Bizitasuna oinarritutako kide bezainbeste.

Epiphanies

Some time in 2011 Wisened, azkenik, I nintzen ustezko jarriz kostuak. Discovery ziur ez litzateke fiasco honi buruz ere pozik nago. Hitz egin kudeatzailea I Gimnasiorako, nintzen ziurtaturik guztia kontratua zatikatu litzateke. Ez naiz indarkeria … kirola egiteko bere ezean … Octagon batean … baina nire kudeatzailea 5ean bisitatu zergatik Zor Eskariak ziren oraindik ere gertatzen ari den galdetu ostean, esan zidan zuen harritu, ez nuen ekarri nirekin armak bisita. A bisitak gutxi gehiago egin ondoren, Kudeatzaile benetan utzi zuen Planet Fitness eta niri azaldu du “kontratua” was between myself and Head Office and that the local gym, itxuraz frankizia-estilo operazio batean, izan esan askorik ez ala ez, bertan behera utzi ahal izango dira. Head Office esan ez badu, Gogorra zorte.

By this point I’d lost it. I had my bank put a gelditu zordunketa aginduetara. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “berrezarri” the blocking zerbitzua. Ezin dut lagundu, baina uste banku-sisteman onartzen Adierazpen erregularrei baina langileek ez dute zertan jakin nola erabili.

Technically I’m still waiting on the CCC to get back to me (inoiz gertatu – Eta, jakina, ziren berriro antolatu lehenago aipatu bezala, beraz, kasuan seguruenik pitzadurak bidez erori da). Jakina, puntu horretan PF halaber me zerrenda beltza ez ordaintzeko nahi!

Ustekabeko Hero

Discovery arazoa aipamen Ostolaza A (Uste dut dentista bisita bat inguru horietako izeneko I) atzeradei emaitza Discovery eragile batek. Orduan arazoa deskribatzeko eskatu didate, zehatz-mehatz, eta idatziz, hobeto azaldu nire ikuspegitik benetan zer gertatu zen. I behartuta. Zera gertatzen da, eskubidea izan dut haiei buruz ez izatea “ere pozik” Horri buruz. Hain zuzen ere, benetan ez dut gogoko. About three weeks later, Planet Fitness itzuliko me osorik dela inoiz izan zien ordaindu monies guztientzat.

Discovery Awesome da. 🙂

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Friday, September 24th, 2010 | Author:

The upgrade to WordPress 3 was long overdue (as are many draft articles). Surprisingly, nothing looks different since the upgrade has been completed, though I also would not be surprised if I’ve missed an important plugin breakage.

I’ll be spending a day this weekend solely on polishing the site and finishing up some articles. You have something to look forward to. 🙂

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Thursday, June 03rd, 2010 | Author:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was ez the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was ez the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; eta; #whatever ; Rands; eta; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. No, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 hilabete. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. Irabazi asmorik gabeko.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (Bai, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: AmixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. Hala eta guztiz ere, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! Jakina, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for your best deal!

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Monday, April 20th, 2009 | Author:

I’m looking at the South African banking system (partly a result of watching the Zeitgeistdocumentary”) eta, after finding my bank implicated most with regards to the SA-Banking Competition Commission wikileaks scandal, I’m putting serious consideration into switching banks.

What ethical banks are out there right now? I’ve even looked into Sharia (Islamic) banking because of their strict ethics laws but even there I’m looking at even more unknowns. I’m not Islamic and I have nothing against funding pork-related activities.

On that note, do you know if your bank has a code of ethics? If they’re public, where can we see these ethics codes?

Tell me about service levels I haven’t heard of before and which bank you believe deserves to handle my money.

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Monday, March 16th, 2009 | Author:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

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