بایگانی برای دسته بندی » customer service «

Thursday, September 17th, 2015 | Author:

خلوت, زمان, پول

من دستورات بدهی را دوست ندارد. من این ایده را دوست داشت که هرگز دیگر موجودیت می, در خواهد شد, تقریبا هر مقدار از پول من (خوب … هر آنچه در دسترس). یکی از همکاران با اشاره به این موضوع را با MTN می شده اند اجتناب شود اگر من با استفاده از یک دستور بدهی. شاید “راحتی” عامل چنین چیزی بد نیست.

گمان می کنم این سوال یکی مانده به آخر در اینجا این است که آیا یا نه شما می خواهید به راحتی و می تواند نهادهای اعتماد (در این مورد با پول خود را) – و یا اگر شما می توانید به آنها اعتماد نمی کند و مایل به چشم پوشی که راحتی. در مورد من, حتی اگر من هنوز سوال راحتی, من راه سخت با ایرانسل به دست که آن را مضاعف می تواند ناخوشایند به جهان متصل خود را به کاهش “کنترل از راه دور جزیره” وضعیت. تقریبا همه امروز می رود با عامل راحتی.

راحتی

از طرف دیگر, اکنون مدت ها پیش, I had a dispute with سیاره تناسب اندام که در آن به راحتی یک شمشیر دو لبه بود. من عمل کسب و کار خود را به کمیسیون شکایات مصرف کننده گزارش (از دوباره سازمان یافته به عنوان کمیسیون ملی مصرف کننده) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

من انرژی و زنده دلی کشف عضو است که می دهد مزایای بسیاری, از جمله کاهش نرخ در مارک های حق بیمه – عمدتا البته مرتبط با سلامت, as Discovery is a Medical Aid/Health Insurance provider. به زبان ساده, کشف شده است!. مزایای خاصیت پوشش اعضای ورزشگاه که بیشتر شامل تناسب اندام سیاره. You still have to pay something, یک نشانه کوچک از انواع, به کشف, برای عضویت در ورزشگاه. اما, بعد از همه, آنها می خواهند مرا به سالم, so they don’t mind footing the bulk of the bill. اما, ظاهرا, این به این معنی سیاره تناسب اندام’ عوامل فروش کمیسیون دریافت نمی!

پس چه این نتیجه در? نتیجه این است که عامل PF فروش به شکل باد “حیات مبتنی بر” عضویت. او دروغ گفته. او سپس به حال من در خط خال خال ثبت نام برای هزینه های بالاتر از یک “منظم” عضویت (بله, آن را در واقع بیش از حتی یک عضویت به طور منظم می توانست هزینه داشته), ending up about 4 و 5 برابر عضویت مبتنی بر Vitality را.

بصیرتهای

Some time in 2011 من در نهایت wisened تا هزینه های من پرداخت قرار بود. کشف من مطمئن هستم که بیش از حد خوشحال نخواهد بود در مورد این شکست مفتضحانه. من به مدیر در ورزشگاه صحبت کرد, و من مطمئن بود که قرارداد تمام خواهد شد scrapped. من یکی برای خشونت نیست … مگر اینکه خود را برای ورزش … در هشت ضلعی … اما پس از سفر 5 من به مدیر بپرسید چرا از دستورات اعتباری هنوز هم اتفاق می افتد, او به من گفت که او شگفت زده شد من تا به حال سلاح با من برای ملاقات نمی آورد. پس از چند بازدیدکننده داشته است بیشتر, مدیر در واقع ترک کرده بودند سیاره تناسب اندام و به من توضیح داد که “قرارداد” was between myself and Head Office and that the local gym, ظاهرا یک عملیات حق رای دادن سبک, بود کمی به هیچ بگو در مورد اینکه آیا یا نه می تواند آن را لغو. اگر دفتر مرکزی گفت: هیچ, شانس دشوار.

By this point I’d lost it. I had my bank put a توقف به سفارشات بدهی. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “بازگرداندن” the blocking سرویس. من نمی تواند کمک کند اما فکر می کنم سیستم بانکی از عبارات منظم اما کارکنان لزوما نمی دانم چگونه از آن استفاده.

Technically I’m still waiting on the CCC to get back to me (هرگز اتفاق افتاده است – و البته آنها دوباره سازمان یافته شد که در بالا ذکر بنابراین در مورد احتمالا از طریق ترک سقوط کرد). البته, در آن زمان PF هم میخواست مرا لیست سیاه برای پرداخت!

قهرمان غیر منتظره

ذکر اتفاقی از این موضوع به کشف (من فکر می کنم آنها را در مورد سایت بازدید دندانپزشک به نام) توسط یکی از عوامل کشف منجر به مخاطبین. آنها سپس از من پرسید برای توصیف مشکل, در جزئیات و در نوشتن, بهتر از دیدگاه من توضیح آنچه واقعا اتفاق افتاده بود. من مجبور شدم. به نظر می رسد حق با من در مورد آنها بود که نمی “بیش از حد خوشحال” در مورد آن. در واقع آنها واقعا آن را دوست ندارم. About three weeks later, سیاره تناسب اندام در کامل برای همه پولهایی که تا کنون به آنها پرداخت می شود مسترد.

کشف بسیار معروف است. 🙂

اشتراک گذاری
Friday, September 24th, 2010 | Author:

The upgrade to WordPress 3 was long overdue (as are many draft articles). Surprisingly, nothing looks different since the upgrade has been completed, though I also would not be surprised if I’ve missed an important plugin breakage.

I’ll be spending a day this weekend solely on polishing the site and finishing up some articles. You have something to look forward to. 🙂

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Thursday, June 03rd, 2010 | Author:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was نه the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was نه the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; و; #whatever ; Rands; و; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. No, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 ماه. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. سود.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (بله, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: AmixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. اما, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! البته, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for your best deal!

اشتراک گذاری
Monday, March 16th, 2009 | Author:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

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