Archive for the Category » customer service «

Thursday, September 17th, 2015 | Author:

Tsis pub twg paub, Lub sij hawm, Nyiaj

Kuv tsis nyiam daim debit kev txiav txim. Kuv twb yeej tsis nyiam lub tswv yim uas lwm lub koom haum tau, ntawm yuav, noj yuav luag txhua qhov nyiaj kuv cov nyiaj (zoo … txawm yog muaj). Ib tug colleague taw tes qhia tawm qhov teeb meem nrog MTN yuav tau raug zam tau kuv tau siv ib daim debit thiaj. Tej zaum cov “yooj yim” zoo tshaj yuav yog tsis xws li ib tug phem tshaj plaws.

Kuv kaj lias lub penultimate lo lus nug no yog seb puas los yog tsis koj xav qhov yooj yim thiab yuav tso siab rau tsev (nyob rau hauv cov ntaub ntawv no nrog koj cov nyiaj) – los yog hais tias koj yuav tsis ntseeg lawv thiab txaus siab rau tso uas yooj yim. Nyob rau hauv kuv cov ntaub ntawv, txawm tias kuv tseem nug cov yooj yim, Kuv kawm cov nyuaj txoj kev nrog MTN hais tias nws doubly yuav ua tau yooj yim rau koj kev cob cog rua lub ntiaj teb no txo ​​kom “tej thaj chaw deb kob” raws li txoj cai. Yuav luag txhua leej txhua tus niaj hnub no mus nrog tus kab ntsab zoo tshaj.

Kab ntsab

Nyob rau lwm cov tes, tam sim no ib tug ntev lub sij hawm dhau los, I had a dispute with Ntiaj Chaw qoj qhov twg yooj yim yog ib tug muab ob npaug rau-edged rab ntaj. Kuv qhia lawv ua lag ua luam xyaum mus rau lub Consumer kev tsis txaus siab Commission (txij li thaum rov ncaav li cov National Consumer Commission) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

Kuv yog ib tug Discovery loj hlob neeg uas muab nyiaj pab ntau, xws li txo nqi rau hwm hom – feem ntau noj qab haus huv uas muaj feem ntawm cov hoob kawm, as Discovery is a Medical Aid/Health Insurance provider. Yuav kom muab tso nws tsuas, Discovery yog txaus. Kev loj hlob kev pab them gym memberships uas ntxiv muaj xws li ntiaj chaw qoj. You still have to pay something, ib tug me me token ntawm no yam, rau Discovery, rau lub gym ua tswv cuab. Tab sis, tom qab tag nrho cov, lawv XAV kuv yuav noj qab nyob zoo, so they don’t mind footing the bulk of the bill. Tab sis, Thaj, qhov no txhais tau ntiaj chaw qoj’ kev muag khoom cov tshuaj mas siv tsis tau lub commission!

Yog li ntawd dab tsi no tshwm sim nyob rau hauv? Cov tshwm sim yog tias PF tus muag khoom neeg sawv cev muab kuv ib daim duab rau ib tug inflated “Kev loj hlob raws li” kev ua tswv cuab. Nws dag. Nws ces tau kuv kos npe rau hauv lub dotted line rau ib tug inflated nqi ntawm ib tug “cov” kev ua tswv cuab (yog, nws twb ua tau ntau tshaj li txawm ib txwm ua tswv cuab yuav muaj nqi), ending up about 4 thiab 5 lub sij hawm ntau npaum li lub loj hlob raws li cov tswv cuab.

Epiphanies

Some time in 2011 Kuv thaum kawg wisened mus txog rau lub nqi kuv yuav tsum tau them. Discovery Kuv paub hais tias yuav tsis muaj zoo siab heev txog qhov no fiasco. Kuv hais rau tus thawj tswj ntawm lub gym, thiab kuv twb paub hais tias tus tag nrho daim ntawv cog lus yuav tsum scrapped. Kuv tsis yog ib tug ua nruj ua tsiv rau … tshwj tsis yog tias nws rau kev ua si nawv … nyob rau hauv ib tug Octagon … tab sis tom qab kuv mus ntsib mus rau sis thib 5 ntawd lub Manager nug yog vim li cas lub Debit Orders tseem tshwm sim, nws hais rau kuv nws twb xav tsis thoob Kuv tsis tau coj riam phom nrog kuv rau lub mus ntsib. Tom qab ib tug ob peb ntau mus ntsib, lub Manager twb tau ncaim ntiaj chaw qoj thiab piav rau kuv hais tias tus “daim ntawv cog lus” was between myself and Head Office and that the local gym, Thaj ib tug franchise-style lag luam, tau tsawg los tsis muaj hais txog seb puas los yog tsis yog nws yuav tsum tau muab tso tseg. Yog hais tias lub taub hau ua hauj lwm said tsis muaj, tawv koob hmoov.

By this point I’d lost it. I had my bank put a nres mus rau lub debit kev txiav txim. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “reinstate” the blocking kev pab cuam. Kuv yuav pab tsis tau tab sis xav tias lub ntsuam xyuas nyiaj system txhawb cov kab zauv tab sis cov neeg ua hauj tsis tas paub yuav ua li cas siv nws.

Technically I’m still waiting on the CCC to get back to me (tsis tau tshwm sim – thiab ntawm hoob kawm lawv twb rov ncaav raws li hais saum toj no ces tus cov ntaub ntawv tej zaum poob los ntawm cov kab nrib pleb). Ntawm cov hoob kawm, los ntawm cov uas taw tes PF kuj xav blacklist kuv tsis them!

Lub Npaj txhij Hero

Ib tug haphazard mention ntawm qhov teeb meem rau Discovery (Kuv xav tias kuv muab lawv hu ua txog ib tug kws kho hniav mus xyuas) tau nyob rau hauv ib tug callback los ntawm ib tug ntawm Discovery lub tshuaj mas siv. Lawv ces nug hais tias kuv mus piav qhia txog qhov teeb meem, nyob rau hauv kev nthuav dav thiab nyob rau hauv kev sau ntawv, kom zoo dua piav qhia los ntawm kuv foundations dab tsi tau tshwm sim tiag tiag. Kuv yuam ua hauj lwm. Nws puv tawm kuv yog txoj cai hais txog lawv tsis ua “zoo siab heev” txog nws. Nyob rau hauv qhov tseeb lawv tiag tiag tsis nyiam nws. About three weeks later, Ntiaj Chaw qoj refunded kuv nyob rau hauv PUV rau tag nrho cov nyiaj uas tau puas tau them nyiaj rau lawv.

Discovery yog Txaus. 🙂

Qhia
Friday, September 24th, 2010 | Author:

The upgrade to WordPress 3 was long overdue (as are many draft articles). Surprisingly, nothing looks different since the upgrade has been completed, though I also would not be surprised if I’ve missed an important plugin breakage.

I’ll be spending a day this weekend solely on polishing the site and finishing up some articles. You have something to look forward to. 🙂

Qhia
Thursday, June 03rd, 2010 | Author:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was tsis the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was tsis the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; thiab; #whatever ; Rands; thiab; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. No, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 months. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. Nyiaj.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (yog, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: AmixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. However, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! Ntawm cov hoob kawm, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for your best deal!

Qhia
Monday, March 16th, 2009 | Author:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

Qhia