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Thursday, September 17th, 2015 | Author:

Privacy, Tan, Lajan

Mwen pa renmen lòd debi. Mwen pa janm te renmen lide ki fè konnen yon lòt antite kapab, nan ap, pran prèske nenpòt kantite lajan nan lajan m (byen … kèlkeswa sa ki disponib). Yon kolèg vize deyò koze a ak MTN ta yo te evite mwen te fè lè l sèvi avèk yo te yon lòd debi. Petèt a “konvenyans” faktè se pa tankou yon move bagay.

Mwen ta kwè kesyon an isit la se penultyèm si wi ou non ou vle konvenyans nan ak ka fè konfyans enstitisyon (nan ka sa a ak lajan ou) – oswa si w pa ka fè konfyans yo ak yo vle renonse ke konvenyans. Nan ka mwen an, menm si mwen toujou kesyon konvenyans nan, Mwen te aprann wout la difisil ak MTN ke li doubl kapab konvenyan gen mond konekte ou redwi a “remote zile” estati. Prèske tout moun jodi a ale ak faktè a konvenyans.

Konvenyans

Nan lòt men an, kounye a yon tan long anpil, I had a dispute with Planèt Fòm kote konvenyans te yon kouto de bò. Mwen total pratik biznis yo nan Komisyon an Konsomatè Plent (depi re-òganize kòm nan Komisyon Nasyonal Konsomatè) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

Mwen se yon Dekouvèt vitality manm ki bay anpil avantaj, ki gen ladan redwi pousantaj sou mak Premium – nan kou sitou asosye ak sante-, as Discovery is a Medical Aid/Health Insurance provider. Pou mete li tou senpleman, Dekouvèt se pè. Benefis vitalite la kouvri adezyon jimnastik ki plis gen ladan Fòm Planèt. You still have to pay something, yon siyal ti nan kalite, Dekouvèt, pou manm lan gym. Men,, apre tout, yo ta vle m 'rete an bòn sante, so they don’t mind footing the bulk of the bill. Men,, aparamman, sa vle di planèt Fòm’ lavant ajan pa jwenn komisyon an!

Se konsa, sa ki fè sa a rezilta nan? Rezilta a se ke lavant ajan pf a te ban m 'yon figi gonfle pou yon “Vitalite-ki baze” manm. Li bay manti. Apre sa, li te m 'siyen sou liy lan pwentiye an pou yon pri gonfle nan yon “regilye” manm (repons lan se wi, li te aktyèlman plis pase menm yon rapòte regilye ta gen pri), ending up about 4 ak 5 fwa otan ke manm yo ki baze sou vitality.

Epifani

Some time in 2011 Mwen finalman wisened jiska depans sa yo mwen te sipoze peye. Dekouvèt mwen sèten pa ta ka twò kontan sou sa a fyasko. Mwen te pale ak Manadjè a nan jimnastik la, epi mwen te asire ke ta kontra a tout antye ap trete. Mwen pa youn pou vyolans … sòf si li yo pou espò … nan yon Oktagòn … men apre 5yèm vizit mwen nan Manadjè a mande poukisa Kòmann yo debi yo te toujou ap pase, li te di m 'li te etone mwen pa te fè l' zam ansanm avè m 'yo pou vizit la. Apre yon kèk plis vizit, Manadjè a te aktyèlman kite planèt Egzèsis fizik ak eksplike m ke nan “kontra” was between myself and Head Office and that the local gym, aparamman yon operasyon franchiz ak stil, te ti kras pa gen di sou si ou pa li te kapab ap anile. Si Head Office di pa gen okenn, chans difisil.

By this point I’d lost it. I had my bank put a sispann a lòd yo debi. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “retabli” the blocking sèvis. Mwen pa ka ede men panse sistèm bankè a sipòte ekspresyon regilye men anplwaye yo pa nesesèman konnen ki jan yo sèvi ak li.

Technically I’m still waiting on the CCC to get back to me (pa janm rive – ak nan kou yo te re-òganize kòm mansyone anwo a se konsa ka a pwobableman tonbe nan fant yo). Natirèlman, pa pwen sa PF tou te vle lis nwa m 'pou pa peye!

Ewo nan Inatandi

Yon mansyone azar nan pwoblèm nan Dekouvèt (Mwen panse ke mwen te rele yo sou yon vizit dantis) a nan yon kalbak pa youn nan ajan Dekouvèt nan. Yo Lè sa a mande m 'a dekri pwoblèm lan, an detay ak nan ekri, nan pi bon eksplike nan pèspektiv m 'sa ki te vrèman rive. Mwen oblije. Li sanble m 'te dwat sou yo pa te “twò kontan” sou li. An reyalite yo vrèman pa t 'renmen li. About three weeks later, Planèt Fòm ranbouse m 'nan plen pou tout lajan ki te tout tan tout tan te peye yo.

Dekouvèt se pè. 🙂

pataje
Friday, September 24th, 2010 | Author:

The upgrade to WordPress 3 was long overdue (as are many draft articles). Surprisingly, nothing looks different since the upgrade has been completed, though I also would not be surprised if I’ve missed an important plugin breakage.

I’ll be spending a day this weekend solely on polishing the site and finishing up some articles. You have something to look forward to. 🙂

pataje
Thursday, June 03rd, 2010 | Author:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was pa the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was pa the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; ak; #whatever ; Rands; ak; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. No, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 mwa. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. Pwofi.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (repons lan se wi, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: AmixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. Sepandan, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! Natirèlman, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for your best deal!

pataje
Monday, April 20th, 2009 | Author:

I’m looking at the South African banking system (partly a result of watching the Zeitgeistdocumentary”) ak, after finding my bank implicated most with regards to the SA-Banking Competition Commission wikileaks scandal, I’m putting serious consideration into switching banks.

What ethical banks are out there right now? I’ve even looked into Sharia (Islamic) banking because of their strict ethics laws but even there I’m looking at even more unknowns. I’m not Islamic and I have nothing against funding pork-related activities.

On that note, do you know if your bank has a code of ethics? If they’re public, where can we see these ethics codes?

Tell me about service levels I haven’t heard of before and which bank you believe deserves to handle my money.

pataje
Monday, March 16th, 2009 | Author:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

pataje