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Thursday, September 17th, 2015 | Author:

Nzuzo, Oge, Ego

M na-adịghị amasị debit iwu. M na mgbe mmasị echiche na ọzọ kwadoro nwere ike, na uche, -fọrọ nke nta ọ bụla ego nke m ego (ọma … ihe ọ bụla bụ dị). A otu gosiri na nke na- MTN ga-e ẹse m a na-eji a debit iji. Ma eleghị anya, “mma” na-akpata bụ bụghị dị otú ahụ a ihe ọjọọ.

Echere m na ndị penultimate ajụjụ ebe a bụ ma ma ọ bụ na ị chọrọ mma na pụrụ ịtụkwasị obi oru (na nke a na gị ego gị) – ma ọ bụ ma ọ bụrụ na ị na-apụghị ịtụkwasị ha obi na-adị njikere ịhapụ ya mma. M ikpe, n'agbanyeghị na m ka na-ajụ na mma, M mụtara n'ụzọ siri ike na MTN na ọ doubly nwere ike na-adịghị ka gị ejikọrọ ụwa na-ebelata ka “n'àgwàetiti dịpụrụ adịpụ” ọnọdụ. Fọrọ nke nta onye ọ bụla taa na-aga na na mma-akpata.

Mma

N'akụkụ aka nke ọzọ, ugbu a ogologo oge gara aga, I had a dispute with Planet Fitness ebe mma bụ a mma ihu abụọ. M kọrọ ha azụmahịa omume ka Consumer Complaints Commission (ebe ọ bụ na re-haziri ka National Consumer Commission) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

M a Discovery vitality so nke na-enye ọtụtụ uru, gụnyere belata udu na adịchaghị ụdị – ukwuu n'ime ahụ ike-metụtara N'ezie, as Discovery is a Medical Aid/Health Insurance provider. Itinye ya nanị, Discovery bụ egwu. Vitality si uru ekpuchi mgbatị memberships nke ozokwa na-agụnye Planet Fitness. You still have to pay something, a obere iriba ama nke ụdị, ka Discovery, maka mgbatị otu. Ma, ka emechara, ha chọrọ ka m na-ike, so they don’t mind footing the bulk of the bill. Ma, o doro anya na, nke a pụtara Planet Fitness’ ahịa mmadụ adịghị enweta ọrụ!

Ya mere, ihe ka nke a na n'ihi na? N'ihi na PF si ahịa gị n'ụlọnga nyere m otu ebu ọnụ ọgụgụ maka a “Vitality dabeere” otu. Na ọ ghara ụgha. O wee ama m banye na dotted akara maka ihe ebu price nke a “mgbe” otu (ee, ọ bụ n'ezie karịa ọbụna a mgbe otu ga-eri), ending up about 4 na 5 ugboro dị ukwuu dị ka vitality dabeere otu.

Epiphanies

Some time in 2011 M mechara wisened ruo-akwụ ụgwọ m e kwesịrị ịbụ na-akwụ ụgwọ. Discovery m n'aka ga-adị oke obi ụtọ banyere nke a fiasco. M gwara ndị Manager na-amụ, na m e mesiri obi ike na dum nkwekọrịta ga-hapụrụ. M otu maka ime ihe ike … ma ọ bụrụ na ya maka egwuregwu … na Octagon … ma mgbe m 5th nleta Manager ịjụ ihe mere ndị Debit Asọ ka nọ na-eme, ọ gwara m na-idem m ama ada ngwá agha m maka nleta. Mgbe a ole na ole ọzọ nleta, na Manager ahụ n'ezie hapụrụ Planet Fitness na kọwaara m na “nkwekọrịta” was between myself and Head Office and that the local gym, o doro anya na a franchise-ịke ime, ama obere ka ọ dịghị ikwu okwu banyere ma ma ọ bụ na ọ pụrụ ịkagbu. Ọ bụrụ na Head Office sị mba, siri ike chioma.

By this point I’d lost it. I had my bank put a Kwụsị ka debit iwu. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “reinstate” the blocking ọrụ. Apụghị m ma na-eche ichekwa ego na bank usoro akwado mgbe okwu ma mkpara adịghị bụchaghị mara otú iji ya.

Technically I’m still waiting on the CCC to get back to me (mgbe mere – na N'ezie ha na-re-haziri dị ka e kwuru n'elu otú ahụ ikpe eleghị anya dara site cracks). N'ezie, site na mgbe PF chọkwara Blacklist m n'ihi na ọ bụghị na-akwụ ụgwọ!

Na-atụghị anya dike

A haphazard aha na nke na Discovery (Echere m na m na-akpọ ha banyere a dọkịta eze nleta) rụpụtara na a callback site na otu nke Discovery si elekọta mmadụ. Ha na-ahụ gwara m ka m na-akọwa nsogbu, n'ụzọ zuru ezu na na na ide, ka mma ịkọwa site m n'ọnọdụ ihe merenụ n'ezie. M ụgwọ. Ọ na-enyo m bụ nri banyere ha ka ha ghara ịbụ “kwa obi ụtọ” gbasara ya. N'ezie ha n'ezie ọ dịghị amasị. About three weeks later, Planet Fitness refunded m na zuru maka niile ewerekwa ego na gatụla ugwo ha.

Discovery bụ Awesome. 🙂

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Friday, September 24th, 2010 | Author:

The upgrade to WordPress 3 was long overdue (as are many draft articles). Surprisingly, nothing looks different since the upgrade has been completed, though I also would not be surprised if I’ve missed an important plugin breakage.

I’ll be spending a day this weekend solely on polishing the site and finishing up some articles. You have something to look forward to. 🙂

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Thursday, June 03rd, 2010 | Author:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was bụghị the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was bụghị the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; na; #whatever ; Rands; na; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. No, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 months. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. Uru.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (ee, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: AmixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. However, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! N'ezie, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for your best deal!

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Monday, April 20th, 2009 | Author:

I’m looking at the South African banking system (partly a result of watching the Zeitgeistdocumentary”) na, after finding my bank implicated most with regards to the SA-Banking Competition Commission wikileaks scandal, I’m putting serious consideration into switching banks.

What ethical banks are out there right now? I’ve even looked into Sharia (Islamic) banking because of their strict ethics laws but even there I’m looking at even more unknowns. I’m not Islamic and I have nothing against funding pork-related activities.

On that note, do you know if your bank has a code of ethics? If they’re public, where can we see these ethics codes?

Tell me about service levels I haven’t heard of before and which bank you believe deserves to handle my money.

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Monday, March 16th, 2009 | Author:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

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