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Thursday, September 17th, 2015 | Autore:

Vita privata, Tempo, Soldi

Non mi piace ordini di addebito. Non ho mai piaciuta l'idea che un altro soggetto può, a volontà, prendere quasi qualsiasi somma dei miei soldi (bene … tutto quello che è disponibile). Un collega ha sottolineato la questione con MTN sarebbero stati evitati se avessi usato un ordine di addebito. Forse il “convenienza” fattore non è una brutta cosa.

Suppongo che la domanda penultima è se si desidera o meno la convenienza e può fidare istituzioni (in questo caso con i vostri soldi) – o se non si può fidare di loro e sono disposti a rinunciare che la convenienza. Nel mio caso, anche se ancora in discussione la convenienza, Ho imparato nel modo più duro con MTN che doppiamente può essere scomodo per avere il vostro mondo connesso ridotto “di un'isola remota” stato. Quasi tutti oggi va con il fattore convenienza.

Convenienza

D'altronde, ora molto tempo fa, I had a dispute with Planet Fitness dove la convenienza era una spada a doppio taglio. Ho segnalato la loro pratica commerciale alla Commissione reclami dei consumatori (poiché ri-organizzato come Commissione nazionale dei consumatori) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

Sono un Scoperta Vitalità membro che dà molti vantaggi, comprese tariffe ridotte sui marchi premium – per lo più correlata alla salute, ovviamente, as Discovery is a Medical Aid/Health Insurance provider. Per dirla semplicemente, Discovery è impressionante. Benefici Vitality coprono iscrizioni a palestre, che comprende inoltre Planet Fitness. You still have to pay something, un piccolo segno di sorta, Discovery, per l'abbonamento a una palestra. Ma, poi, Mi vogliono essere sani, so they don’t mind footing the bulk of the bill. Ma, apparentemente, questo significa Planet Fitness’ agenti di vendita non si ottiene la commissione!

Che cosa significa questo risultato in? Il risultato è che l'agente di vendita PF mi ha dato una figura gonfiato per un “Vitalità-base” membri. Ha mentito. Poi mi aveva firmare sulla linea tratteggiata per un prezzo gonfiato di un “regolare” membri (sì, in realtà è stato più che anche un abbonamento regolare sarebbe costato), ending up about 4 e 5 volte tanto quanto l'appartenenza basato Vitality-.

Epifanie

Some time in 2011 Ho finalmente wisened fino ai costi che dovevo pagare. Discovery sono sicuro non sarebbe troppo felice di questo fiasco. Ho parlato con il direttore in palestra, e mi è stato assicurato che l'intero contratto sarà accantonato. Io non sono uno per la violenza … meno che la sua per lo sport … in un ottagono … ma dopo il mio 5 ° visita al Gestore di chiedere perché gli ordini di addebito erano ancora accadendo, mi ha detto che era sorpreso che non avevo portato con me le armi per la visita. Dopo un paio di altre visite, il Gestore aveva effettivamente lasciato Planet Fitness e mi ha spiegato che il “contratto” was between myself and Head Office and that the local gym, a quanto pare un'operazione di franchising in stile, aveva poca o nessuna voce in capitolo circa se o non potesse essere annullata. Se Sede detto di no, sfortuna.

By this point I’d lost it. I had my bank put a Stop agli ordini di addebito. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “reintegrare” the blocking servizio. Non posso fare a meno di pensare che il sistema bancario supporti espressioni regolari ma il personale non necessariamente sanno come usarlo.

Technically I’m still waiting on the CCC to get back to me (mai accaduto – e, naturalmente, sono state riorganizzate come detto sopra in modo che il caso probabilmente è caduto attraverso le crepe). Naturalmente, a quel punto PF ha voluto mettere in blacklist me per non pagare!

The Hero Unexpected

Una menzione a casaccio della questione Discovery (Penso che li ho chiamato per una visita dentista) portato ad un callback da uno degli agenti di Discovery. Poi mi ha chiesto di descrivere il problema, in dettaglio e in scrittura, di spiegare meglio dalla mia prospettiva ciò che era realmente accaduto. I obbligato. Si scopre che avevo ragione su di loro non essere “troppo felice” a proposito. In realtà essi davvero non piace. About three weeks later, Planet Fitness mi rimborsato per intero per tutti i fondi che erano mai stati pagati per loro.

Discovery è impressionante. 🙂

Condividere
Venerdì, 24 settembre, 2010 | Autore:

L'aggiornamento a WordPress 3 era attesa da tempo (come lo sono molti progetti di articoli). Sorprendentemente, nulla sembra diverso in quanto l'aggiornamento è stato completato, ma anche io non sarei sorpreso se ho perso un importante rottura plug.

Sarò trascorrere una giornata in questo fine settimana esclusivamente sulla lucidatura del sito e finire alcuni articoli. Hai qualcosa per guardare al futuro. 🙂

Condividere
Thursday, June 03rd, 2010 | Autore:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was non the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was non the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; e; #whatever ; Rands; e; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. Non, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Di nuovo, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 mese. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. Profitto.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (sì, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: La “mixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. Tuttavia, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! Naturalmente, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for your best deal!

Condividere
Lunedi, April 20th, 2009 | Autore:

I’m looking at the South African banking system (partly a result of watching the Zeitgeistdocumentary”) e, after finding my bank implicated most with regards to the SA-Banking Competition Commission wikileaks scandal, I’m putting serious consideration into switching banks.

What ethical banks are out there right now? I’ve even looked into Sharia (Islamic) banking because of their strict ethics laws but even there I’m looking at even more unknowns. I’m not Islamic and I have nothing against funding pork-related activities.

On that note, do you know if your bank has a code of ethics? If they’re public, where can we see these ethics codes?

Tell me about service levels I haven’t heard of before and which bank you believe deserves to handle my money.

Condividere
Lunedi, March 16th, 2009 | Autore:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

Condividere