Archive for the Category » customer service «

Thursday, September 17th, 2015 | Author:

Privasi, Wektu, Dhuwit

Aku ora seneng pesenan debit. Aku wis tau disenengi idea sing èntitas liyané bisa, bakal, njupuk meh wae jumlah dhuwit (uga … apa wae sing kasedhiya). Rowange A nuding metu Jeksa Agung bisa ngetokake karo MTN bakal wis nyingkiri aku wis wis nggunakake supaya debit. Mungkin “penak” faktor ora kaya bab ala.

Aku Upaminipun pitakonan penultimate kene iku apa utawa ora sing arep penak lan bisa dipercaya institusi (ing kasus iki karo dhuwit) – utawa yen sampeyan ora bisa dipercaya lan cumadhang kanggo forgo penak sing. Ing cilik, malah sanadyan aku isih pitakonan penak, Aku sinau cara hard karo MTN sing kurva bisa nyenengake kanggo duwe donya disambungake Panjenengan suda kanggo “pulo remot” status. Meh saben dina dadi karo faktor penak.

Penak

Ing tangan liyane, saiki dangu ago, I had a dispute with Planet Fitness ngendi penak ana pedhang landhep kiwa-tengen. Aku sing dilapurake laku bisnis Komisi Lingkungan Consumer (wiwit maneh diatur minangka Komisi Consumer National) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

Aku Discovery vitalitas anggota kang menehi akeh keuntungan, kalebu prices ing merek Premium – biasane-kesehatan related mesthi, as Discovery is a Medical Aid/Health Insurance provider. Kanggo nyelehake iku mung, Discovery iku apik tenan. Keuntungan vitalitas kang nutupi Keanggotaan gym kang luwih kalebu Planet Fitness. You still have to pay something, koin cilik limo, kanggo Discovery, kanggo anggota gym. Nanging, sawise kabeh, padha arep kula dadi sehat, so they don’t mind footing the bulk of the bill. Nanging, ketoke, iki tegese Planet Fitness’ agen dodolan ora njaluk komisi!

Supaya apa ora asil iki ing? Hasilipun agen sales PF kang maringi kula lan tokoh inflated kanggo “Adhedhasar vitalitas-” anggota. Panjenenganipun ngapusi. Banjur wis kula mlebu ing baris burik kanggo rega inflated saka “biasa” anggota (ya, iku bener luwih saka malah anggota biasa bakal duwe biaya), ending up about 4 lan 5 kaping minangka akeh minangka anggota basis vitalitas.

Epiphanies

Some time in 2011 Aku pungkasanipun wisened nganti biaya aku iki mestine kanggo anggota. Discovery Aku manawa ora bakal seneng banget bab fiasco iki. Aku kandha marang Manager ing gedung olahraga, lan aku iki njamin yen kabeh kontrak bakal scrapped. Aku ora salah siji kanggo panganiaya … kajaba kanggo sawijining olahraga … ing Octagon … nanging sawise riko sandi 5th kanggo Manager kanggo takon kok Pesenan Debit isih kedados, piyambakipun dhateng kula kang kaget aku wis ora nggawa senjata karo kula riko. Sawise sawetara liyane kunjungan, Manager wis bener kiwa Planet Fitness lan diterangno kanggo kula sing “kontrak” was between myself and Head Office and that the local gym, ketoke operasi franchise-gaya, wis sethitik ora ngomong bab apa utawa ora iku bisa dibatalake. Yen Kantor Lowongan ora ngandika, angel luck.

By this point I’d lost it. I had my bank put a mungkasi kanggo pesenan debit. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “ngganti” the blocking layanan. Aku ora bisa bantuan nanging mikir sistem perbankan ndhukung biasa ungkapan nanging Staff ora kudu ngerti carane nggunakake.

Technically I’m still waiting on the CCC to get back to me (tau kedaden – lan mesthi padha maneh diatur kaya kasebut ing ndhuwur supaya cilik mbokmenawa ambruk liwat retak). Mesthi, dening titik PF uga wanted kanggo daftar ireng kula boten mbayar!

Pahlawan Fungsi

A sebutno haphazard saka Jeksa Agung bisa ngetokake kanggo Discovery (Aku nimbali wong-wong bab riko dentist) ngasilaken ing callback dening salah siji agen Discovery kang. Banjur padha takon kula kanggo njlèntrèhaké masalah, rinci lan nulis, kanggo nerangake luwih saka perspektif apa wis nemen kedaden. Aku kapekso. Pranyata metu aku hak bab wong-wong mau ora kang “seneng banget” bab iku. Ing kasunyatan padha tenan ora kaya iku. About three weeks later, Planet Fitness dibalekake kula ing FULL kanggo kabeh monies sing wis tau wis mbayar kanggo wong-wong mau.

Discovery Awesome. 🙂

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Friday, September 24th, 2010 | Author:

The upgrade to WordPress 3 was long overdue (as are many draft articles). Surprisingly, nothing looks different since the upgrade has been completed, though I also would not be surprised if I’ve missed an important plugin breakage.

I’ll be spending a day this weekend solely on polishing the site and finishing up some articles. You have something to look forward to. 🙂

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Thursday, June 03rd, 2010 | Author:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was ora the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was ora the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; lan; #whatever ; Rands; lan; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. No, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 months. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. MediaWiki.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (ya, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: AmixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. However, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! Mesthi, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for your best deal!

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Monday, March 16th, 2009 | Author:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

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