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목요일, June 03rd, 2010 | 저자:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was 아니 the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was 아니 the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; 과; #whatever ; Rands; 과; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. 아니, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite 문제: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 개월. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. 이익.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (네, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: A “mixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. 그러나, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! 물론, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for 당신의 best deal!

화요일, 12 월 09번째, 2008 | 저자:

an exercise ball is good for posture

나는 잘 이상을위한 의자로 공을 사용하고 18 지금 개월. 그 편안하고 건강한, 그 멋진 사무실 의자 하나보다 저렴 무지. 당신이 운이 좋다면 R120은 당신에게 고가의 공을받을 것이다, 두 가지를 얻을 수 있습니다!

당신은 즉석 미팅을위한 여분의 의자가 필요한 경우, 그들은 사무실 의자보다 훨씬 덜 짜증나. 그들은 또한 더 많은 휴대용있어. 🙂

전체에 같은 그것의 아주 좋지 않다 연습 – 하지만 일정 중 훨씬 적은 시간이 필요합니다. 아, 그리고 그것의 재미뿐만 아니라 함께 게임. 나는 당신의 상상력에 그 떠날거야. 😉

참조 10 당신의 의자로 운동 공을 사용하는 이유

범주: 교조, 건강, 모바일, 임의  | 태그: , , ,  | 6 댓글
금요일, November 21st, 2008 | 저자:

So I gots me s’more spam to mah mobile. o.O

Thankfully, it turns out that there is some proper recourse. Thanks to Stefano for pointing me in the right direction. (original post 여기에)

WASPA (or Wireless Application Service Providers’ Association) is theIndustry Bodyfor Wireless Service Providers in SA. They have a complaints page where you get to submit all the juicy details about how a WASPA (or WASP) has breached the WASPA Code of Conduct.

Perhaps the provider in question gets featured on the complaint reports pagewhere everyone will see how much they’ve been fined along with a full report of the complaint. This includes WASPA’s investigation and a summary of the communications with the Service Provider concerning the matter. 중대하게, its all publicly accessible.

I just wish people actually KNEW about this thing though. I certainly didn’t know that a WASP isn’t just the name of a (usually) flying insect? Yeahturns out some wasps don’t have wings and are mistaken 에 대한 antsgo figure.

Back to the topic at hand: Spread the word! And lodge your complaints!

목요일, 11 월 13 일, 2008 | 저자:

나는 많이받지 않는다 스팸 내 휴대 전화에. 나는에 대한 경우에 임의의 SMS의를받은 “특별한” 등을 제공하며,. 누군가가 한 번 sms'd “나 대신에” 그 중 하나에 늦은 밤 전자 TV 스페셜 광고. 매월 나는 밖으로에 실종 해요 것에 대해 저를 알리는 유혹 메시지가 나타납니다. 그래도 궁금, 내가 MTN에 자신을 추가 할 수없는 전송 목록이 있습니다, Vodacom의, 또는 셀-C?

할 수있는 모든 세포 공급자 목록 지난 달에 대량 SMS 시스템을 통해 당신의 SMS의 전송 한 모든 기업, 예를 들면? 그리고 단어 나에게 R7.50 원가 계산 SMS를 보낼 필요없이 스팸을 할 수있는 내 휴대 전화 공급자를 알 수 있습니다 “STOP”? [편집… 이 SMS는 밝혀 가정 가장 낮은 요금이 부과 될 수 있습니다. 감사, 비름]

마지막으로, 당신이 영구적으로 콘텐츠를 수신하기 위해 금액을 지불 이러한 서비스 들었어요. 끊임없이 점에서 그들은 당신이 그들이 당신에게 무언가를 보내 매일 당신에게 R5를 충전한다고 가정 자사의 서비스. 내 동생은 그녀가 방송을 없었 문제가 있었다. 그녀의 R20 주간 수당이 중 하나를 사용하여 다음 날 전체를 삼킬 것 때문이었다 “서비스” 그녀에게 바보 사진을 보내 R10을 공제하는. 그녀는 사용에 대한 5C에 대한 그녀의 컴퓨터를 사용하여 동일하거나 유사한 사진을 다운로드 할 수 있습니다 구글이미지 검색 나는이 것 크기와 자른 그것은 눈에 보이는 왜곡이나 앨리어싱과 완벽하게 그녀의 휴대 전화의 화면에 맞게. 동시에, 그들은 절름발이 내용에 저작권을 주장. 나는 그들이 어쨌든 인터넷에 자신의 사진을 도용하고 겠지.

결국은 그녀의 새로운 선불 번호를 얻을 쉽게했다. 나는 단지 그들이 여전히 재활용 후 그녀의 옛 번호를 누구든에 더 많은 콘텐츠를 전송하지 않을거야 희망. 😮