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Thursday, September 17th, 2015 | Author:

Tūmataitinga, Wā, Money

E kore ahau e rite whakahau nama. E kore kua ahau pai te whakaaro e taea e tetahi hinonga, i hinaaro, tango tata tetahi nui o toku moni (pai … te wātea mea katoa). Tuhu atu te hoa i te take ki MTN e kua karohia ua te whakamahi ahau i te tikanga nama. Pea te “haratau” e kore ko te taua mea kino tauwehe.

Whakaaro ahau te pātai penultimate konei he ahakoa e kore ranei e hiahia ana koe te haratau me te taea whakawhirinaki pūtahi (i roto i tenei take ki to koutou moni) – ranei, ki te kore e taea e koe te whakawhirinaki ratou, a he pai ki te Dante haratau. I roto i toku take, ahakoa ui tonu ahau i te haratau, Ua haapii ahau te ara pakeke ki MTN e te reira mea huakore, e taea e whakararuraru ki te whai iti tou ao tūhono ki “motu mamao” tūnga. Tata katoa i tenei ra haere ki te tauwehe haratau.

Haratau

I te tahi atu i te ringa, i teie nei i te wa roa i mua, I had a dispute with Planet Fitness te wahi i haratau he hoari matarua. Korerotia e ahau to ratou mahi pakihi ki te Komihana amuamu Consumer (mai anō-faanahonahohia rite te National Kiritaki Komihana) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

Ahau i te Discovery Rikarika mema e homai maha painga, tae atu ki ngā reiti iti i runga i rama Premium – pānga ki te hauora o te akoranga te nuinga, as Discovery is a Medical Aid/Health Insurance provider. Hei hoatu i te reira noa, Ko whakamataku Discovery. Hua o te Rikarika hipokina mematanga omaoma nei atu ngā Planet Fitness. You still have to pay something, he tohu iti o te tini, ki Discovery, mo te mema omaoma. Ko, muri katoa, FIE ratou ki ahau kia hauora, so they don’t mind footing the bulk of the bill. Ko, āhua, tenei te tikanga Planet Fitness’ e kore e āpiha hoko whiwhi i te kōmihana!

Na he aha e tenei hua i roto i? Ko te hua, ko e hoatu hoko kaihoko o PF he ahua teeraa ahau mo te “E hāngai ana te ora-” mema. Teka ia. Ia ka i haina ahau i runga i te rārangi iraira mō te utu teeraa i te “auau” mema (ae, mau atu i te ara e whai i te mema auau utu ko reira), ending up about 4 me te 5 wa rite nui rite te mema e hāngai ana Rikarika-.

Epiphanies

Some time in 2011 Ahau te mutunga wisened ake ki te utu i mahara ahau ki te kia te aufauraa i. Discovery e mohio ana ahau e kore e hari rawa e pā ana ki tenei te tokomaha. Korero ahau ki te Kaiwhakahaere i te omaoma, a ka fakapapau'i ahau e pai te kirimana katoa e whakakorehia. E kore ahau tetahi mo te tutu … te kore ona hākinakina hoki … i roto i te Tapawaru … engari i muri i toku tere 5 ki te Kaiwhakahaere, ki te ui aha i tonu tupu te ota Taipitopito, ka korerotia e ia ki ahau i miharo ia kihai i kawea mai e ahau patu ki ahau mo te tere. I muri atu i te tahi mau hahaereraa, mau te Kaiwhakahaere i mahue Planet Fitness, a faataa ki ahau e te “kirimana” was between myself and Head Office and that the local gym, āhua i te mahi karapu-kāhua, i iti ki kahore te mea na e pā ana ki ahakoa kahore ranei i taea te whakakore te reira. Ki te mea Office Head kahore, waimarie uaua.

By this point I’d lost it. I had my bank put a mutu ki nga whakahau nama. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “faaho'i mai i” the blocking mahi. E kore e taea e ahau te tauturu engari whakaaro tautoko te pūnaha pēke kīanga wā otiia e kore e tika mohio nga kaimahi ki te whakamahi i te reira.

Technically I’m still waiting on the CCC to get back to me (e kore tupu – a o te akoranga anō-faanahonahohia i rite ratou ki whakahuatia i runga ake na pea hinga te take i roto i nga kapiti). O te akoranga, e taua wāhi hiahia hoki PF ki blacklist ahau hoki kahore te aufauraa i!

Ko te Hero ohorere

He whakahua kōpeka o te take ki Discovery (Whakaaro ahau huaina ratou e ahau e pā ana ki te toronga niho) hua i roto i te hokiwaea i tetahi o nga āpiha o Discovery. Na ka ui ratou ki ahau ki te whakaahua i te raruraru, i roto i ngā, i roto i te tuhituhi, ki te pai te whakamārama i toku tirohanga i tupu te aha tino. Titauhia ahau. Huri i te reira i roto i ko ahau tika e pā ana ki a ratou e kore e te “oaoa rawa” e pā ana ki te reira. I roto i te meka ratou tino kihai i rite te reira. About three weeks later, Planet Fitness Ka whakahokia ahau i roto i KAKATO mō moni katoa i ake kua utua ki a ratou.

Ko Awesome Discovery. 🙂

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Paraire, Mahuru 24, 2010 | Author:

Te whakapainga ake ki WordPress 3 ko te roa o te tōmuri (rite he maha tuhinga tauira). Mīharo, rerekē tetahi mea titiro mai kua oti te whakahōu i, ahakoa i ahau ano e kore e miharo ki te kua ngaro ahau he naianei nui mono.

Ka e whakapau ahau i te ra i tenei wiki anake i runga i te orooro i te pae me te whakaoti ake etahi oko. Whai koe i te mea ki te titiro atu ki te. 🙂

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Thursday, June 03rd, 2010 | Author:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was kore the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was kore the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; me te; #whatever ; Rands; me te; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. No, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 months. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. Profit.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (ae, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: AmixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. Heoi, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! O te akoranga, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for your best deal!

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Monday, April 20th, 2009 | Author:

I’m looking at the South African banking system (partly a result of watching the Zeitgeistdocumentary”) me te, after finding my bank implicated most with regards to the SA-Banking Competition Commission wikileaks scandal, I’m putting serious consideration into switching banks.

What ethical banks are out there right now? I’ve even looked into Sharia (Islamic) banking because of their strict ethics laws but even there I’m looking at even more unknowns. I’m not Islamic and I have nothing against funding pork-related activities.

On that note, do you know if your bank has a code of ethics? If they’re public, where can we see these ethics codes?

Tell me about service levels I haven’t heard of before and which bank you believe deserves to handle my money.

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Monday, March 16th, 2009 | Author:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

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