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Joi, September 17th, 2015 | Autor:

Confidențialitate, Timp, Bani

Nu-mi place ordine de plată. N-am plăcut ideea că o altă entitate poate, după plac, ia aproape orice sumă de bani mei (bine … indiferent de e disponibil). Un coleg a subliniat problema cu MTN ar fi fost evitate dacă am fost folosind un ordin de debit. Poate “comoditate” factor nu este un lucru rău.

Presupun că penultima întrebarea este dacă doriți sau nu confortul și poate încredere în instituțiile (în acest caz, cu banii) – sau daca nu se poate avea încredere în ei și sunt dispuși să renunțe la confortul pe care. În cazul meu, chiar dacă pun sub semnul întrebării încă confort, Am învățat la fel de greu cu MTN că de două ori poate fi un inconvenient pentru a avea lumea conectat redus la “de la distanță insula” Starea. Aproape toată lumea de astăzi merge cu factorul de confort.

Comoditate

Pe de altă parte,, acum mult timp în urmă, I had a dispute with Planet Fitness în cazul în care confortul era o sabie cu două tăișuri. Am raportat practica lor de afaceri pentru a Comisiei plângerilor consumatorilor (deoarece re-organizat ca Comisia Națională de consum) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

Sunt un Discovery Vitality membru care oferă multe beneficii, inclusiv cote reduse pe branduri premium – desigur cea mai mare parte legate de sănătate, as Discovery is a Medical Aid/Health Insurance provider. Pentru a pus-o pur și simplu, Discovery este minunat. Beneficiile Vitality acopera adeziunea la sala de sport, care include, de asemenea Fitness Planet. You still have to pay something, un mic semn de soiuri, la Discovery, pentru sala de sport de membru. Dar, la urma urmelor, Vor să fie sănătos, so they don’t mind footing the bulk of the bill. Dar, aparent, acest lucru înseamnă Planet Fitness’ agenti de vanzari nu primesc comision!

Deci, ce are acest rezultat în? Rezultatul este că agentul de vanzari PF mi-a dat o cifră umflat pentru un “Vitalitate pe baza de” apartenență. El a mințit. Apoi ma semneze pe linia punctată pentru un preț umflat de o “regulat” apartenență (da, a fost de fapt mai mult decât chiar un membru regulat ar fi costat), ending up about 4 și 5 ori mai mult ca membru pe baza de Vitality.

Epifanii

Some time in 2011 În final, am wisened până la costurile am fost trebuia să fie de plată. Descoperirea Sunt sigur că n-ar fi prea fericit despre acest fiasco. Am vorbit cu Managerul de la sala de sport, și am fost asigurat că întregul contract va fi casate. Eu nu sunt unul pentru violență … excepția cazului în care sa pentru sport … într-un octogon … dar dupa vizita mea a 5-a managerului să întreb de ce ordine de plată au fost întâmplă în continuare, el mi-a spus el a fost surprins că nu au adus arme cu mine pentru vizita. După mai multe vizite de câteva, Managerul a plecat de fapt Planet Fitness și mi-a explicat că “contract” was between myself and Head Office and that the local gym, aparent o operațiune de tip franciza, a puțin la nimic de spus cu privire la dacă este sau nu ar putea fi anulat. Dacă Head Office a spus nu, ghinion.

By this point I’d lost it. I had my bank put a Stop ordinelor de debit. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “reintegra” the blocking serviciu. Eu nu pot ajuta, dar cred că sistemul bancar sprijină expresii regulate dar personalul nu știu neapărat cum să-l folosească.

Technically I’m still waiting on the CCC to get back to me (nu sa întâmplat niciodată – și, desigur, ei au fost re-organizate după cum sa menționat mai sus, astfel cazul, probabil, a căzut prin fisuri). Desigur, de acest punct, de asemenea, PF a vrut să-mi lista neagra pentru neplata!

Eroul neașteptată

O mențiune întâmplător a problemei la Discovery (Cred că i-am sunat despre vizita dentist) a dus la un apel invers către unul dintre agenții lui Discovery. Ei apoi mi-a cerut pentru a descrie problema, în detaliu și în scris, pentru a explica mai bine din perspectiva mea ceea ce sa întâmplat cu adevărat. Am obligat. Se pare că am avut dreptate despre ei nu sunt “prea fericit” despre. De fapt, ele într-adevăr nu-mi place. About three weeks later, Planet Fitness mă rambursat în totalitate pentru toate banii care au fost vreodată care le sunt plătite.

Discovery este minunat. 🙂

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Friday, September 24th, 2010 | Autor:

The upgrade to WordPress 3 was long overdue (as are many draft articles). Surprisingly, nothing looks different since the upgrade has been completed, though I also would not be surprised if I’ve missed an important plugin breakage.

I’ll be spending a day this weekend solely on polishing the site and finishing up some articles. You have something to look forward to. 🙂

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Joi, June 03rd, 2010 | Autor:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was nu the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was nu the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; și; #whatever ; Rands; și; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. No, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 luni. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. Profit.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (da, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: AmixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. Totuși, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! Desigur, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for ta best deal!

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Monday, April 20th, 2009 | Autor:

I’m looking at the South African banking system (partly a result of watching the Zeitgeistdocumentary”) și, after finding my bank implicated most with regards to the SA-Banking Competition Commission wikileaks scandal, I’m putting serious consideration into switching banks.

What ethical banks are out there right now? I’ve even looked into Sharia (Islamic) banking because of their strict ethics laws but even there I’m looking at even more unknowns. I’m not Islamic and I have nothing against funding pork-related activities.

On that note, do you know if your bank has a code of ethics? If they’re public, where can we see these ethics codes?

Tell me about service levels I haven’t heard of before and which bank you believe deserves to handle my money.

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Monday, March 16th, 2009 | Autor:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

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Categorie: customer service  | Tag-uri: , ,  | 3 Comentarii