Archive for the Category » customer service «

Thursday, September 17th, 2015 | Author:

Privacy, Waqtiga, Money

Ma jecli amar debit aadan. Waligey ma jeclaa fikradda ah in cidda kale awoodno, at will, qaadan ku dhawaad ​​lacag kasta oo aan lacag (iyo sidoo kale … wax kasta oo la heli karo). Shaqaalahan oo tilmaamay arrinta la MTN laga hortagi lahaa waxaan la isticmaalayo si debit ah. Waxaa laga yaabaa in ay “raaxadeeda” factor ma jiro wax xun.

Waxaan u malaynayaa su'aasha ceshadka halkan waa haddii aad rabto in aad nolasha iyo aamini karaan hay'adaha (kiiskan oo aad lacag) – ama haddii aad iyaga aan la aamini karin oo diyaar u yihiin inay iska iloobaan in sahlo. In kiiskeyga, inkastoo aan weli wax warsataan nolasha, Waxaan bartay habka ugu adag la MTN in laab noqon kartaa xanibayo in aad aduunka ugu xiran hoos u dhigay “jasiiradda fog” status. Ku dhawaad ​​qof kasta oo maanta la factor dhaw raaxadeeda waxa uu aadayo.

Dhibyaraan

Dhinaca kale, wakhti dheer ka hor, I had a dispute with Planet Fitness halkaas oo sahlo ahaa seef laba af leh. Waxaan la sheegay in dhaqanka ganacsi si ay u Komishanka Cabashooyinka Consumer (tan iyo dib-u-abaabulan sida Komishanka Qaranka ee Consumer) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

Waxaan ahay a Discovery koboca xubin ka tirsan oo ku siinaya faa'iidooyin badan, oo ay ku jiraan heerka hoos ku magac Premium – inta badan la xiriira caafimaadka dabcan, as Discovery is a Medical Aid/Health Insurance provider. Si aad u dhigay si fudud, Discovery waa cabsi. Faa'iidooyinka koboca ee dabooli xubin gym oo dheeraad ah waxaa ka mid ah Planet Fitness. You still have to pay something, calaamo yar oo ah madaxa bannaanaa, si Discovery, xubin jimicsiga. Laakiin, ka dib oo dhan, Waxay rabaan ii ahaan caafimaad qaba, so they don’t mind footing the bulk of the bill. Laakiin, muuqata, tani waxay ka dhigan Planet Fitness’ wakiilada iibka aan helin komishanka!

Sidaas waxa natiijadan ku sameeya? Natiijadu waxay tahay in wakiilka iibka PF ee i siiyey tiro buunbuuniyo ah “Koboca ku salaysan” xubin. Waxa uu been. Waxa uu markaas i soo wareegto on line ugu dhibcaha qiimo ah buunbuuniyo ah “joogto ah” xubin (haa, waxa uu ahaa dhab ahaan ka badan xitaa xubin joogto ah in lagu qarash gareeyo), ending up about 4 iyo 5 jeer sida ugu badan ee xubin ka koboca ku salaysan ee.

Epiphanies

Some time in 2011 Waxaan ugu dambeyntii wisened ilaa kharashka aan filanayay in laga bixinta ahaa. Discovery hubiyo in aan noqon doono mid aad u faraxsan oo ku saabsan Buuqa this waxaan ahay. Waxaan la hadlay tababaraha ugu jimicsiga, oo waxaa la ii xaqiijiyay in heshiiska oo dhan waa la burburinayaa lahaa. Waxaan ka mid rabshadaha aan ahay … haddii ay Isboortiga … in Octagon ah … laakiin ka dib markii aan booqashada 5aad Maareeyaha si aad u weydiiso sababta Amarka Debit ah ayaa weli ka dhacaya, waxa uu ii sheegay inuu la yaabay aanan keenay hub ila soo booqato. Ka dib markii a booqashooyin dheeraad ah oo yar, Maareeyaha ayaa dhab ahaan ka tagay Planet Fitness oo ii sharxay in “heshiis” was between myself and Head Office and that the local gym, muuqata howlgal taaso-style ah, yar si ay u lahayn oo ku saabsan in ama aan u la tirtiri laga yaabaa. Haddii Head Office ayaa sheegay inaysan jirin, nasiib adag.

By this point I’d lost it. I had my bank put a joojiyo amarrada debit ah. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “celiso” the blocking adeegga. Anigu ma caawin karo, laakiin qabaa nidaamka banki taageertaa tibaaxaha joogto ah laakiin shaqaalaha daruuri ma aha in la ogaado sida loo isticmaalo.

Technically I’m still waiting on the CCC to get back to me (Marnaba ma aysan dhicin – iyo dabcan ay dib-u-abaabulan sida kor ku xusan si kiiska ay u badan tahay iyada oo dildilaaca ku dhacay). Dabcan, by dhibic in PF ayaa sidoo kale doonayay in uu ii madow maxaa yeelay, ma bixinta!

Hero lama filaanka

Xusuuso A qasay.Shacabka uu arinka ka qabo Discovery (Waxaan qabaa inaan u yeedhay oo ku saabsan booqashada dhakhtarka ilkaha) keentay in callback ah mid ka mid ah Discovery ee wakiilada. Kadibna waxay i weydiiyay in lagu qeexo dhibaatada, si faahfaahsan oo qoraal ah, inay si fiican u sharax ka aragti wixii dhacay. Waxaan ku waajib ah. Waxaa soo baxday waan ku qummanaa ayuu iyaga ku saabsan oo aan “aad u faraxsan” ku saabsan. Dhab ahaantii ay run ahaantii ma jeclaan. About three weeks later, Planet Fitness ii soo celin in FULL ee dhammaan lacagaha in weli la bixiyo iyaga.

Discovery waa Awesome. 🙂

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Friday, September 24th, 2010 | Author:

The upgrade to WordPress 3 was long overdue (as are many draft articles). Surprisingly, nothing looks different since the upgrade has been completed, though I also would not be surprised if I’ve missed an important plugin breakage.

I’ll be spending a day this weekend solely on polishing the site and finishing up some articles. You have something to look forward to. 🙂

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Thursday, June 03rd, 2010 | Author:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was ma the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was ma the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; iyo; #whatever ; Rands; iyo; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. No, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 months. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. Faa'iido.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (haa, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: AmixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. However, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! Dabcan, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for your best deal!

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Monday, March 16th, 2009 | Author:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

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