Archive for the Category » customer service «

Thursday, September 17th, 2015 | Author:

Inqubomgomo, Isikhathi, Imali

Angithandi oda debit. Angikaze wayethanda umqondo wokuthi omunye inhlangano can, at intando, thatha cishe yisiphi isamba semali yami (kahle … konke kuyatholakala). Uzakwabo waveza nkinga MTN ngabe agwemeka ngangingakaze ngiziphathe kabi usebenzisa debit order. Mhlawumbe “lula” Isici into embi okunjalo akukhona.

Ngicabanga umbuzo penultimate nangu ufuna noma cha lula futhi ongamethemba nezikhungo (kuleli cala ngemali yakho) – noma uma ungeke ukubethemba futhi bazimisele ukudela lokho esivumelana. Esimweni sami, nakuba mina namanje imibuzo lula, Ngafunda kabuhlungu ngayo MTN ukuthi isibili kungaba esingesihle ukuba umhlaba yakho exhunyiwe kuyehla “esiqhingini esikude” isimo. Cishe wonke umuntu namuhla uhambisana lula factor.

Convenience

Ngokolunye uhlangothi, Manje kudala, I had a dispute with Planet Fitness lapho lula kwaba inkemba esika nhlangothi zombili. I libike ibhizinisi umkhuba wabo kwiKhomishana Consumer Complaints (kusukela kabusha ihlelwe njengoba National Consumer Commission) and never got feedback from them. The gist of the issue is that Planet Fitness’s sales agent lied to me and a friend in order to get more commission/money out of my pocket.

Ngingumfana Ukutholwa Vitality ilungu onikeza izinzuzo eziningi, kuhlanganise rates encishisiwe on brand Premium – Yebo ikakhulukazi kwezempilo, as Discovery is a Medical Aid/Health Insurance provider. Kalula nje, Ukutholwa Kuyathakazelisa. Izinzuzo Vitality lingephandle gym ubulungu elibuye kuhlanganisa Planet Fitness. You still have to pay something, a token elincane izinhlobo, ukuze Discovery, ngoba ubulungu ejimini. Kodwa, ngemva kwakho konke, Bafuna ukuba ngibe enempilo, so they don’t mind footing the bulk of the bill. Kodwa, ngokusobala, lokhu kusho Planet Fitness’ yokuthengisa agents musa uthole ikhomishana!

Ngakho yini umphumela? Umphumela uba ukuthi yokuthengisa agent PF wanginikeza figure eqolo for a “Based Vitality-” ubulungu. Waqamba amanga. Wabe beningazi mina asayine line uphosa for lentengo amahlombe a “njalo” ubulungu (yebo, kwaba empeleni ngaphezu ngisho ubulungu njalo kuzodingeka izindleko), ending up about 4 futhi 5 kaningi njengoba ubulungu Vitality-based.

Epiphanies

Some time in 2011 I ekugcineni wisened kuze izindleko ebengikuthunyiwe ukuba ukukhokha. Ukutholwa Ngiyaqiniseka ngeke ajabule kakhulu ngalokhu fiasco. I wakhuluma Manager endaweni yokuzivocavoca, mina waqinisekiswa ukuthi yonke inkontileka ngabe kulahlwe. Angisona eyodwa for udlame … ngaphandle uma for sport yayo … in an Octagon … kodwa kokuhamba kwami ​​5 Manager ukubuza ukuthi kungani oda Kwemali babesayenza kwenzekani, wangitshela kwammangaza bengingafikile baletha izikhali nami for ukuvakasha. Ngemva kokufika izikhathi ezimbalwa more, Manager lase empeleni washiya Planet Fitness and wachaza kimi ukuthi “inkontileka” was between myself and Head Office and that the local gym, ngokusobala umsebenzi franchise-style, ayengenabo nazwi noma cha kwakungase kukhanselwe. Uma Head Office wathi akukho, inhlanhla ezinzima.

By this point I’d lost it. I had my bank put a Ima oda debit. It was a huge schlep: I had to contact the bank every month because the debit order descriptions would change ever so slightly. It also cost me a little every couple of months to “abuyise” the blocking service. Angikwazi bacabange uhlelo yasebhange isekela Izinkulumo njalo kodwa abasebenzi abazi ngempela ukwazi ukuthi ukuyisebenzisa.

Technically I’m still waiting on the CCC to get back to me (akuzange kwenzeke – futhi Yebo base kabusha ihlelwe njengoba kushiwo ngenhla ngakho icala cishe wawa ngokusebenzisa imifantu). Kunjalo, ngalesosikhathi PF yafua bafakwe kimi ningabuyiseli!

The Hero Unexpected

Kuyakhulunywa okungahleliwe of udaba ukuze Discovery (Ngicabanga wababiza mayelana ukuvakashelwa wamazinyo) kuholele ushaye by othile wama ejenti Discovery sika. Babe wangicela ukuba ukuchaza inkinga, ngokuningiliziwe futhi ngokubhala, ukuchaza kangcono ngombono wami ukuthi kwakwenzekeni ngempela. I baphoqelekile. It kuvela ngineminyaka ilungelo ngabo singakhathazeki “siyojabula” Mayelana nakho. Empeleni ngempela akakuthandanga lokho. About three weeks later, Planet Fitness ibuyiselwe nami eligcwele lazo zonke izimali owake isikhokhiwe kubo.

Ukutholwa kuyinto Awesome. 🙂

Abelana
Friday, September 24th, 2010 | Author:

The upgrade to WordPress 3 was long overdue (as are many draft articles). Surprisingly, nothing looks different since the upgrade has been completed, though I also would not be surprised if I’ve missed an important plugin breakage.

I’ll be spending a day this weekend solely on polishing the site and finishing up some articles. You have something to look forward to. 🙂

Abelana
Thursday, June 03rd, 2010 | Author:

Why I’ve left MTN

So I’ve been shopping around in a non-serious fashion in the last few months trying to figure out how best to leave MTN and how get the best deal for me. I don’t like MTN since I became anirate“, as I might call such a customer in the ISP industry. MTN’s Customer-Service Call Centre had rarely been helpful or knowledgeable on their own systems. The final straw however was when their systems let me screw myself over and Customer Service was as helpful as a dead redshirt:

I had a billing issue where, admittedly, it started of my own fault. MTN has a feature where you can call in to find out the amount owing on your account. Only, as Murphy would have it, this amount was hhayi the amount owing on the account but the last amount that was billed.

So one month my account was about R900. I called the number, mis-heard R500, paid the amount I thought I should: R500. 15 days later MTN suspended my account. No wrong done, right? Wrong.

First off, I received no notification of any kind. An sms would make the most sense, especially since it would cost MTN almost no resources: “Your account xyz is in arrears by R400. Please contact blah blah blah”. They could phone me, they could email me, something, but nothing of the sort happened. Suspend without Prejudice. Thats the best way to get the customer’s attention!

Now, not only could I not make calls and sms’s, I could not receive calls or sms’s. Further, I could not even call MTN’s toll free phone number. I had to use someone else’s phone to get to the bottom of the problem. After two days of haggling I finally found a lady kind enough to re-enable the account. Ten days later my salary goes in, I call the same number and hear a number close toR900”. I think to myself maybe I should double-check juuuust in case I mis-heard. I call again, I hear the same number again. Right. Pay the R900. Fifteen days later, my phone is suspended AGAIN. WTH?

Remember what I mentioned earlier?: “this amount was hhayi the amount owing on the account but the last amount that was billed.” So, in spite of the fact that the voice prompt specifically saysPress 3 for Balance Due; [Presses 3] ; The Total Outstanding Balance is; Nine; hundred; futhi; #whatever ; Rands; futhi; #whatever; cents”, I actually owed them R900 plus the R400 that I’d paid short the previous month. No, I do not know if MTN has fixed this. I no longer care. Since I figured this out I started waiting for paper statements to see how much was actually due. Interestingly, their paper statements were also wrong. Only they had the opposite problem: “This invoice: R1300in spite of the fact that on the next page it says opening balanceR400”, closing balanceR1300”. Pah! Is it fixed? Again, I don’t care.

I let them know I wasn’t renewing the contract and I’ve now already ported my number away to Virgin Mobile. Because I want to keep my number and port it elsewhere, the store said I could not putunsatisfactory serviceas the reason for ending the contract but that it should simply sayporting”. Apparently by putting anything else there they might notnoticethat I want it ported. WTF.

What next? (without MTN)

In my research I’ve found that contractdealsare most popular. Typically, you can get a R8000 phone for R800 per month over 24 months with R500-odd worth of airtime per month. This amounts to you paying R19 200 over a 24-month period for a phone worth R8000 which will be obsolete within 12 months. You will get some airtime every month so you might feel its not a complete loss. However you should also remember that it costs the cellular companies nothing when you make those phone calls. Profit.

There’s a better way

There are much cheaper contracts, contracts for between R50 and R200 which include cheapish phonesphones that work damned well as a phone but won’t let you play games on the train. Most of these contracts actually give you the same airtime value (sometimes more!) as what you are paying. So for R100 you might get R100 worth of airtime plus some free sms’s, and a cheapish phone. The best deals I’ve seen recently have all been for the Samsung STAR, an understated but good cell phone, available from a number of retailers for between R100 and R200 per month. In most cases the deals have included the full amount of airtime. Virgin Mobile has probably the best example here: The cost is R199 per month which includes R200 in airtime and 1000 sms’s (yebo, you read that rightone thousand!).

Virginal Service All the Way!

Another reason I’ve gone with Virgin Mobile is a little something no other service provider does: AmixedContract/Prepaid facility. I get R200 in airtime however, if I go over that, the extra just gets added to my invoice. With MTN this could go sky high without the option of a limit! With Virgin, because I asked, it has a limit of R300. However, I can still add prepaid airtime (with cellphone banking, nogal). No other service provider lets you do this!

Remember that R8000 cell phone I mentioned earlier? My plan is to get the Samsung STAR and spend less than R300 per month. I’ll have saved enough money to actually go and buy a more expensive phone (or laptop) with the cash I’ll have saved! Kunjalo, if you actually use that R800-worth of phone calls, I guess the best available deal is where you spend the R19200 anyway. Maybe at least with a more critical view on your choices you’ll save yourself a good amount of money in future. Good luck in your search for your best deal!

Abelana
Monday, March 16th, 2009 | Author:

Im not gay. But if you’re single, ill marry you

Anon male client to Anon male consultant who went out of his way to help the client out.

If I were the one who helped this client and I got a response like this, I’d feel good about it.

Abelana